Privacy Policy

How we protect and manage your health information with the highest standards

Effective Date: January 1, 2025

At Neuraq Technologies, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how the NeuCare application collects, uses, discloses, and safeguards your information.

We collect various types of information to provide and improve our services:

  • Personal Information: Name, contact details, date of birth, and other identifiers
  • Health Information: Medical history, treatment plans, medication records, and vital signs
  • Usage Data: App interactions, feature usage, and performance metrics
  • Device Information: Device type, operating system, and unique device identifiers

Your information is used for the following purposes:

  • To provide personalized healthcare management services
  • To facilitate communication between patients and healthcare providers
  • To improve and optimize our application features
  • To comply with legal obligations and healthcare regulations
  • To conduct research and development (with anonymized data)

We implement robust security measures to protect your data:

  • End-to-end encryption for all health data transmissions
  • HIPAA-compliant storage solutions with access controls
  • Regular security audits and vulnerability testing
  • Multi-factor authentication for all administrative access
  • Data minimization principles to collect only what's necessary

We may share your information in these limited circumstances:

  • With your explicit consent for treatment coordination
  • With healthcare providers in your care team
  • When required by law or legal process
  • For public health activities and research (de-identified)
  • With business associates under strict confidentiality agreements

We do not sell your personal health information to third parties.

You have certain rights regarding your health information:

  • Access: Request copies of your health records
  • Correction: Request amendments to inaccurate information
  • Restriction: Request limits on certain uses/disclosures
  • Deletion: Request deletion where permitted by law
  • Complaints: File a complaint if you believe your rights are violated

Our AI features are designed to support, not replace, professional medical judgment:

  • AI-generated insights are for informational purposes only
  • All clinical decisions should be made by qualified healthcare providers
  • Algorithmic outputs are continuously reviewed for accuracy
  • Users are always advised to consult with their physicians

Contact Our Privacy Team

If you have questions about this policy or your information:

This policy was last updated on January 1, 2023. We may update this policy periodically and will notify users of significant changes.